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Naqsh Return & Refund Policy

We want you to be delighted with your Order. If you are not entirely satisfied, we are here to help. In accordance with UAE Consumer Protection laws, we offer a 14-day return policy.

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

• Hygiene-Sensitive Items: For health and safety reasons, items such as the LED Beauty Mask and opened Bakhoor fragrance packages cannot be returned once the seal is broken.

• Damaged Items: If your item arrives damaged, please notify us within 24 hours of delivery at orders@naqshluxury.com with photos of the damage.

• Refunds: Once we receive and inspect your return, we will process your refund within 7–10 working days. The refund will be credited back to your original payment method.

• Return Shipping: For defective, damaged, or incorrect items, please contact hello@naqshluxury.com within 24 hours of delivery with photos — we will arrange a replacement, refund, or return solution at no cost to you. For change-of-mind returns, the customer is responsible for return shipping costs. Return requests must be submitted within 14 days of delivery.