Privacy Policy
Privacy Policy
At Naqsh Luxury, your privacy is treated with the same care we give to every product we curate. This policy explains what data we collect, how we use it, and your rights as a customer — in compliance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
Who We Are
Naqsh Luxury is a curated lifestyle store based in Abu Dhabi, UAE. Our store operates at naqshluxury.com. For privacy-related enquiries, contact us at hello@naqshluxury.com.
What Data We Collect
- Personal details: Name, email address, phone number, and delivery address — collected when you place an order or create an account.
- Payment information: We do not store card details. All payments are processed securely by our payment providers.
- Browsing data: IP address, browser type, pages visited, and cookies — collected automatically to improve your experience.
- Communications: Any messages you send us via email or contact forms.
How We Use Your Data
- To process and fulfil your orders
- To send order confirmations, shipping updates, and tracking information
- To respond to your enquiries and provide customer support
- To send marketing emails and promotions — only if you have opted in
- To improve our website and product offering
- To comply with legal and regulatory obligations
Who We Share Your Data With
Naqsh does not sell your personal data. We only share data with trusted third parties necessary to operate our business:
- Logistics partners — to deliver your orders
- Payment processors — to handle transactions securely
- Shopify — our e-commerce platform provider
- Marketing platforms — only where you have opted in to marketing communications
Brand Social Media Tools
Naqsh Luxury may use approved social media platform tools to publish official brand content to Naqsh Luxury -owned accounts. These tools are used only for Naqsh Luxury brand publishing and are not offered as a public third-party service. No personal data of customers or platform users is collected through these publishing tools.
Cookies
We use cookies to personalise your experience, remember your cart, and analyse site traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Order data is typically retained for 5 years for accounting and legal compliance.
Your Rights
Under UAE data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where legally permissible
- Withdraw consent for marketing at any time
- Lodge a complaint with the UAE Data Office
To exercise any of these rights, contact us at hello@naqshluxury.com.
Security
We use industry-standard SSL encryption for all transactions and data transfers. Access to personal data is restricted to authorised Naqsh team members only.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions, reach us at hello@naqshluxury.com. Based in Abu Dhabi, UAE.