Shipping Policy
Shipping Policy
Naqsh Luxury is an online retail store based in Abu Dhabi, United Arab Emirates. Orders are managed by our UAE team and fulfilled through UAE inventory or approved logistics and supplier partners depending on item availability.
Processing Time
Orders are normally processed within 24-48 hours, excluding weekends and UAE public holidays. Tracking details are sent by email once your order has been dispatched.
UAE Delivery
- Estimated delivery: 2-5 working days after dispatch
- Shipping fee: AED 25 for UAE orders below AED 200
- Free shipping: UAE orders over AED 200
- Cash on Delivery: COD handling fee of AED 15 applies. Maximum order value AED 1,500. UAE only.
GCC Delivery
We ship to Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman.
- Estimated delivery: 5-10 working days after dispatch
- Shipping charges: AED 35 per order below AED 249
- Free GCC shipping on orders over AED 249
International Shipping
International delivery may be available to selected countries. Shipping rates, taxes, duties, and delivery estimates are shown at checkout where supported.
Delays & Exceptions
Delivery estimates may be affected by customs clearance, carrier delays, public holidays, or remote-area restrictions. If there is a delay, contact us and we will help follow up with the carrier or fulfillment partner.
Contact Us
For shipping questions, email orders@naqshluxury.com or WhatsApp +971 58 844 5698.